Refund and Dispute Policy

Last updated: 1 July 2024

This is the Refund and Dispute Policy for HomeXplore, accessible from homexplore.co.uk.

At Homexplore.co.uk, we are committed to providing accurate and valuable data to support property buyers in the UK. This policy outlines our position on refunds and the steps you can take to raise a dispute.

Refund Policy

As our products consist of digital data reports and insights, they are non-returnable and instantly accessible. Therefore, we do not offer refunds once access has been granted or a report has been delivered.

However, we may offer a full or partial refund in the following circumstances:

  • You were charged in error or experienced a duplicate payment.

  • You received a report that is incomplete or failed to load due to a technical issue.

  • You purchased the wrong report and have not yet accessed or downloaded the data.

  • The data provided is significantly inaccurate or outdated, and we cannot offer a corrected version.

To request a refund, please contact our support team within 7 days of purchase at homexplore.kelvin@gmail.com, and include the following details:

  • Your full name and order number

  • The email address used for the purchase

  • A description of the issue

  • Any supporting information or screenshots, if applicable

We aim to respond within 2 business days and resolve valid requests within 5–7 business days.

Dispute Resolution

If you are dissatisfied with a product or service, please follow these steps:

  1. Contact us at homexplore.kelvin@gmail.com with a clear explanation of the issue.

  2. We will acknowledge your dispute within 2 business days and aim to provide a resolution within 7 business days.

Important Notes

  • All data provided through Homexplore.co.uk is compiled from third-party and public sources. While we strive for accuracy and relevance, the information is provided for general guidance only and should not be considered as legal or professional advice.

  • Refunds, if approved, will be issued to the original payment method used at the time of purchase.

  • We reserve the right to refuse a refund if we believe our refund policy is being misused.

More Information

If you are looking for more information then you can contact us at email: homexplore.kelvin@gmail.com.